How does it work?
It takes just a few steps.
- The customer scans the table’s QR code with their phone camera.
- The menu opens in their browser, with photos, options and prices.
- They put together their order and confirm it.
- The ticket prints in the kitchen, at the right station, with the table number.
- If they order again later, the new order goes out in turn.
What does it change in the dining room?
Fewer trips to take orders, especially on the terrace and at peak times. Waiting staff keep their time for welcoming, advising and serving.
At a large table, everyone can add their dishes from their own phone; depending on the tool, the basket stays grouped by guest.
| Step | Without a QR code | With a QR code |
|---|---|---|
| Taking the order | The server comes to the table | The customer orders from their seat |
| Getting it to the kitchen | The order slip is written, then carried over or retyped | The ticket prints directly at the right station |
| A table that orders again | The server comes back | The new order prints separately |
| A customer who does not read French | They point at a dish | They read the menu in their language, if the tool allows it |
What does it change in the kitchen?
The order arrives exactly as the customer confirmed it, options and notes included: nobody copies it out. When the table orders again, the new order prints separately, without repeating the previous one.
Check that each station — kitchen, bar — gets its own ticket.
What should you ask before setting it up?
Before choosing a tool, ask to be shown each of these points.
- Does the customer have to install an app?
- Does the ticket print at the right station, with the table number?
- Do a table’s successive orders stay separate in the kitchen?
- In which languages can customers read the menu?
- Can two tables be joined for a group?
- Who prints and places the table QR codes?
Which mistakes should you avoid?
Most disappointments come from details of the setup.
- A QR code that is too small, or placed where it reflects the light.
- The same QR code for every table: the kitchen no longer knows where to serve.
- An online menu that is not today’s menu.
- Forgetting the customers who prefer to order from a server.
And at 3E Tech?
With OuiTAP, each table has its own QR code: customers order without an app, the ticket prints at the right station with the table number, each round prints only once, and joined tables appear together on the ticket. 3E Tech Onboarding & services prints the table supports, by quote.